Here are some of his tips for choosing the right shop to work on your car — particularly when you’re the one paying the bills.
Consult your friends and family on the best repair shop
Any business can advertise, but you’ll do better with a shop that friends, family or acquaintances recommend. It’s a business that has proven it can satisfy customers. And it might not be the biggest or best-known shop in your area.
Taking your car to several auto body shops for repair quotes is the best way to avoid overcharges. While it’s important to protect against being overcharged, you shouldn’t simply take the lowest quote.
As the right questions
When choosing a body shop, you don’t go in with your ‘wallet open’. You go in smart and ask some key questions. Does the shop provide a written warranty? And if so, for how long? What does the warranty cover?
Another key question is whether the shop carries fire and theft insurance. You want to be sure you’re covered if your car is destroyed, stolen or burglarized. Don’t forget to ask how long the shop has been in business. Make sure it has a business license.
You will also want to know about the materials the shop intends to use. Are new, used or aftermarket body parts going to be used? New parts are obviously the best and used parts are fine, though they don’t offer the savings people imagine. Depending on the damage to your vehicle, aftermarket parts can save a lot of money and can be just as good as the ones that come from the original manufacturer. If paint work is involved, ask how many coats of paint and clear coat the shop intends to use.
Trust your instincts
Trust your intuition about the shop you’re considering. If a shop isn’t busy, maybe that’s because customers are avoiding it because of shoddy repairs. If the place is really dirty, cluttered or disorganized, this might reflect the kind of work you could expect the shop to do with your car. Is the shop owner or manager who seems to resent answering your questions? You’ll be happier with a shop where the owner communicates well and is straightforward with customers.
If the above featured criterias don’t satisfy you, we recommend taking your car to one of our approved garages. The KEMRA approved garages have the best trained personnel and equipment who will be on hand to repair your damaged vehicle. Our list of approved garages span across the country. Kindly visit this link to find a recommended garage near you http://www.kemra.co.ke/index.php/2012-05-16-11-50-52/current-members